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Terms & Conditions

FlowDigitizing - Terms & Conditions

1. Acceptance of Terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services Provided

We provide professional services including:

  • Embroidery Digitizing

  • 3D Puff Digitizing

  • Vector Conversion

  • Custom Patch Design

  • Related graphic services

All services are delivered digitally unless otherwise stated.

3. Order Process

  • Customers must provide accurate design details and specifications.

  • Final output quality depends on the information and files provided.

  • We reserve the right to refuse any order that contains illegal, offensive, or copyrighted material without proper authorization.

Order confirmation will be provided once payment (if required) is received.

4. Pricing & Payment

  • Prices are quoted based on design complexity, size, and turnaround time.

  • Payment must be completed before final files are delivered (unless otherwise agreed).

  • We reserve the right to modify pricing at any time without prior notice.

All payments must be made through approved payment methods listed on our website.

5. Turnaround Time

  • Standard turnaround time is communicated at the time of order.

  • Delays may occur due to incomplete information or revision requests.

  • We are not responsible for delays caused by incorrect details provided by the customer.

6. Revisions Policy

  • Minor revisions are usually provided free of charge within a reasonable timeframe.

  • Major changes or redesigns may require additional charges.

  • Revision requests must be submitted within [X] days of file delivery.

7. Refund Policy

Due to the digital nature of our services:

  • Refunds may not be issued once work has been completed and delivered.

  • If a mistake is made on our end, we will correct it promptly.

  • Refund eligibility is determined at our sole discretion.

Customers must contact us immediately if they experience any issues.

8. File Usage & Intellectual Property

  • Customers must ensure they have legal rights to use submitted designs.

  • We are not responsible for copyright or trademark violations in customer-provided artwork.

  • Upon full payment, the final digitized file is provided for customer use.

  • We may retain copies of completed work for internal record purposes.

9. Limitation of Liability

We are not liable for:

  • Production errors caused by machine settings

  • Thread, fabric, or material issues

  • Improper embroidery machine configuration

  • Indirect or consequential damages

It is the customer’s responsibility to test the file before bulk production.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access

  • Upload harmful or malicious content

We reserve the right to suspend access if misuse is detected.

11. Confidentiality

All submitted designs and personal information are treated confidentially and used only for service purposes.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

13. Termination

We reserve the right to terminate or refuse service at any time if these Terms are violated.

14. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of updated terms.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Flow Digitizing
Email:info@flowdigitizing.com
Phone:0311-4986697
Website: flowdigitizing.com

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